WizardTies.com

[arcanetrivia]

FYI for anyone who may have been thinking of buying a house tie from WizardTies, my advice is email first and ask if they have what you want. Earlier this week, when I had got no product and no update for a month after I ordered, I emailed to ask if there was a problem, and they said that they were seriously considering shutting down the business because of lack of profit (basically). They're testing out some kind of silk scarf thing but they don't have the ties in all the houses' colours in stock because they haven't had them remade by their custom supplier (I had to take a blue/bronze book-color Ravenclaw as a substitute for a blue/silver film Ravenclaw, although they still had Slytherin). That this is not evident on the website is annoying enough, but I wouldn't mind so much if they'd immediately contacted me after I ordered. Instead they left me dangling and I had to ask them about it. That said, once I did, the resolution was swift and the shipping happened the same day. Still, though: caveat maga/magus.

Comments

[lilyevans-snape.livejournal.com]

Wow, that is just incredibly rude, and breaks about every rule of customer service I can think of.